SHIPPING & RETURNS POLICY

 

We offer the following postage options;

STANDARD POST & EXPRESS POST -  Postage price will be calculated at checkout

We ship to all of Australia and New Zealand 

 

  

 

REFUND POLICY

We are unable to offer refunds or exchanges on purchases unless the product arrives damaged. 

If an item has arrived faulty and needs to be returned, please contact earthspurity@hotmail.com and we will get back to you within 48 hours.

We are not liable for any loss of goods made by our couriers. In the off chance your product doesn't arrive please get in contact with Australia post and process your claim through them.

RETURNS
If your item is proven to be damaged and your eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. The item must be returned via express and will be the responsibility of the customer.

Once your return is received and inspected we will notify you on our decision.

If you are approved then we will proceed with a exchange on the exact product and cover the cost of standard postage.

The only time a refund will be given is if we have inventory error.

SHIPPING

To return your product, you should mail your product to: PO BOX 729 GISBORNE VIC 3437


Keep in mind exchanged product may take time to reach you.

FAQ

Q: My order hasn’t arrived. How can I find it?
A: Use the tracking link you received when your order was complete. Head to Australia Post tracking and enter the tracking code. This should give you an idea of where your parcel is. If your parcel has not arrived in the expected timeframe, please contact us so we can follow up with Australia Post.

Q: How long will my order take to ship to me?
A: This depends on your location and the shipping method you have selected. If there are any delays please contact us or contact Australia post.

Q: How many teaspoons of Earths Purity Wild Blueberry powder is equivalent to one cup of wild blueberries?
A: One teaspoon of Earths Purity Wild Blueberry powder is equivalent to half a cup (1/2 cup) of blueberries. Two teaspoons of Earths Purity Wild Blueberry powder will be about 1 cup of blueberries.

Q: Will Earths Purity be getting other products in?
A: Yes, we plan to expand our product range in the near future.

Q: Where are we located? And do we have a store?
A: We are located in Melbourne and currently only operating online.

Q: Are your products 100% pure and organic?
A: Yes, we strive to deliver 100% organic products that are all natural with no additives. None of our products come from China.